Laughlin, Sara, 1949-
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. - Chicago : American Library Association, 2008. - xiv, 144 p. : ill. ; 28 cm.
9780838909522 (alk. paper) 0838909523 (alk. paper)
2007030710
Library administration--United States.
Total quality management--United States.
Library planning--United States.
Customer services--United States.
Library Administration--methods.
Total Quality Management.
Library Services--organization & administration.
Program Evaluation.
Consumer Satisfaction.
Z678 / .L345 2008
025.1 / 2
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. - Chicago : American Library Association, 2008. - xiv, 144 p. : ill. ; 28 cm.
9780838909522 (alk. paper) 0838909523 (alk. paper)
2007030710
Library administration--United States.
Total quality management--United States.
Library planning--United States.
Customer services--United States.
Library Administration--methods.
Total Quality Management.
Library Services--organization & administration.
Program Evaluation.
Consumer Satisfaction.
Z678 / .L345 2008
025.1 / 2