Building a successful customer-service culture : a guide for library and information managers /
edited by Maxine Melling and Joyce Little.
- London : Facet, 2002.
- xii, 212 p. ; 25 cm.
1856044491
2003386664
Public services (Libraries)--Great Britain.
Library personnel management--Great Britain.
Customer relations--Great Britain.
Public services (Libraries)
Library personnel management.
Customer relations.
Z711 / .B927 2002
025.5
1856044491
2003386664
Public services (Libraries)--Great Britain.
Library personnel management--Great Britain.
Customer relations--Great Britain.
Public services (Libraries)
Library personnel management.
Customer relations.
Z711 / .B927 2002
025.5