000 -LEADER |
fixed length control field |
00864cam a2200265 i 4500 |
001 - CONTROL NUMBER |
control field |
18491224 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
150212s2015 vtu b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2015005298 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781472447692 (hardback : alk. paper) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
Canceled/invalid ISBN |
9781472447708 (ebook) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
Canceled/invalid ISBN |
9781472447715 (epub) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Language of cataloging |
eng |
Transcribing agency |
DLC |
Description conventions |
rda |
Modifying agency |
DLC |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
658.812 |
Item number |
.C66355 2015 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Edition number |
23 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Cook, Sarah, |
Dates associated with a name |
1955- |
245 10 - TITLE STATEMENT |
Title |
Leading the customer experience : |
Remainder of title |
inspirational service leadership / |
Statement of responsibility, etc. |
Sarah Cook. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
Farnham, Surrey, England ; |
-- |
Burlington, VT : |
Name of producer, publisher, distributor, manufacturer |
Gower, |
Date of production, publication, distribution, manufacture, or copyright notice |
[2015]. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xii, 174 pages ; |
Dimensions |
25 cm |
336 ## - CONTENT TYPE |
Content type term |
text |
Source |
rdacontent |
500 ## - GENERAL NOTE |
General note |
Includes bibliographical reference and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Leadership. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Books |