Part I: Systems Philosophy: The Name of the Devil Chapter 1: How the Game Is Evolving Part II Systems Theory: The Nature of the Beast Chapter 2: Systems Principles Chapter 3: Socio-cultural Systems Chapter 4: Socio-cultural System 2 Part III: Systems Methodology: Logic of the Madness Chapter 5: Holistic Thinking Chapter 6: Operational Thinking Chapter 7: Design Thinking Chapter 8: Design Thinking (2), Formulation of mess Chapter 9: Designing thinking (3), Business Architecture Part IV: Systems Practice: The Gutsy Few Chapter 10: Oneida Nation Chapter 11: Butterworth Health System Chapter 12: Marriott Corporation Chapter 13; Commonwealth Energy Chapter 14: Carrier Corporation Conclusion

In a global market economy, a viable business cannot be locked into a single form or function anymore. Rather, success is contingent upon a self-renewing capacity to spontaneously create structures, functions, and processes responsive to a fluctuating business landscape. Now in its third edition, Systems Thinking synthesizes systems theory and interactive design, providing an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity. The current edition has been updated to include all new chapters on self-organizing systems, Holistic, Operational, and Design thinking. Gharajedaghi covers recent crises in financial systems and job markets, the housing bubble, and environment, assessing their impact on systems thinking. A companion website to accompany the book is available at www.interactdesign.com. Four NEW chapters on self-organizing systems, holistic thinking, operational thinking, and design thinking Covers the recent crises in financial systems and job markets globally, the housing bubble, and the environment, assessing their impact on systems thinking Companion website to accompany the book is available at interactdesign.com