The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) Serve citizens, not customers; (2) Seek the public interest; (3) Value citizenship and public service above entrepreneurship; (4) Think strategically, act democratically; (5) Recognize that accountability isn't simple; (6) Serve, rather than steer; and (7) Value people, not just productivity. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue for many years, this compact, clearly written volume provides an important new framework for a public service based on, and fully integrated with, citizen discourse and the public interest. Book jacket