Communication in nursing / Julia Balzer Riley.
By: Balzer-Riley, Julia W.
Material type: TextPublisher: St. Louis, Missouri : Elsevier, c2012Edition: Seventh ed.Description: xiv, 354 p. : ill. ; 24 cm.ISBN: 9780323083348 (pbk. : alk. paper); 032308334X (pbk. : alk. paper).Subject(s): Nurse and patient | Interpersonal communication | Nurse-Patient Relations -- Nurses' Instruction | Communication -- Nurses' Instruction | Interpersonal Relations -- Nurses' InstructionDDC classification: 610.730699Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Books |
SCHOOL OF HEALTH AND MEDICAL SCIENCES LIBRARY
School of Health and Medical sciences Library Mbweni |
non fiction | 610.730699 (Browse shelf) | Available | M000004204 |
Includes bibliographical references and index.
Responsible, assertive, caring communication in nursing -- The client-nurse relationship : a helping relationship -- Solving problems together -- Understanding each other : communication and culture -- Working together in groups -- The changing world of electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk --Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment.
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