Cook, Sarah,  1955- <br/><br/>
Leading the customer experience :  inspirational service leadership / 
Sarah Cook. 
 - xii, 174 pages ;  25 cm 
<br/><br/> Includes bibliographical reference and index. 
<br/><br/><label>ISBN: </label>9781472447692 (hardback : alk. paper) 
<br/><br/><label>LCCN: </label>2015005298 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Leadership.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>658.812  / .C66355 2015 
<br/><br/><label>Dewey Class. No.: </label>658.812