TY  - BOOK
AU  - Cook,Sarah
TI  - Leading the customer experience: inspirational service leadership 
SN  - 9781472447692 (hardback : alk. paper)
AV  - 658.812 .C66355 2015
U1  - 658.812 23
PY  - 2015///]
CY  - Farnham, Surrey, England, Burlington, VT
PB  - Gower
KW  - Customer services
KW  - Leadership
KW  - Customer relations
N1  - Includes bibliographical reference and index
ER  -