HAYES, Denis <br/><br/>
Effective Verbal Communication 
Denis Hayes 
 - London  Hodder & Stoughton  1998 
 - xvii, 156p.  ill.  19.8 cm. 
<br/><br/> Includes references and index. 
<br/><br/><label>ISBN: </label>0340725419 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>419