KNAPP, Donna <br/><br/>
A guide To Help Desk Concepts  

 - 2rd ed 
 - Australia  Course Technology  2003 
 - xvi,351pp  Pictures  23cm 
<br/><br/><label>ISBN: </label>9780619159467 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>005.1 KNA  / 1