TY - BOOK AU - Dilenschneider,Robert L. TI - The AMA handbook of public relations SN - 9780814415252 (hc) U1 - 659.2 PY - 2010/// CY - New York, NY PB - AMACOM, American Management Association KW - Public relations N1 - Prerequisites for digital communications. Websites ; Blogs and microblogs ; Monitoring the Internet ; Measurement : why, what, how ; Internet risks and security -- Reaching out. Media relations ; Trade media ; Organizational communications ; Rumor management ; Crisis communications -- The broader PR spectrum. Government relations ; Travel and tourism ; Investor relations ; The annual report -- Making it happen. Speeches as unique signatures ; Composing presentations ; Talk : formal or familiar ; Bylined material : in all media ; Market research -- Appendix. Tactics for keeping up digitally ER -