Customer service in libraries :  best practices / 
edited by Charles Harmon, Michael Messina. 
 - x, 108 pages :  illustrations ;  23 cm 
<br/><br/><label>ISBN: </label>9780810887480 (pbk.) 
<br/><br/><label>LCCN: </label>2012044861 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--United States.<br/>Customer services--United States.
<br/><br/><label>LC Class. No.: </label>Z711  / .C88 2013 
<br/><br/><label>Dewey Class. No.: </label>025.50973 HAM