TY  - BOOK
AU  - Huber,John J.
TI  - Lean library management: eleven strategies for reducing costs and improving customer services 
SN  - 9781555707323
AV  - Z678 .H84 2011
U1  - 025.1 22
PY  - 2011///]
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Library administration
KW  - Libraries
KW  - Cost control
KW  - Public services (Libraries)
KW  - Organizational change
KW  - Organizational effectiveness
KW  - Library Administration
N2  - Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change; define and streamline your library's service delivery chains; transform everyday operations like placing customer reserves and technical service processes; implement performance measures that can drive continuous improvement; and apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout
ER  -