Customer care : a training manual for library staff /
Pat Gannon-Leary and Michael D. McCarthy
- Oxford, UK : Chandos Pub., 2010
- 1 online resource (xix, 242 pages) : illustrations
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services
9781780630311 178063031X
CL0500000432 Safari Books Online 36C9525F-DC13-4CC4-966D-D34B01F20277 OverDrive, Inc. http://www.overdrive.com
Public services (Libraries) Libraries--Customer services Library employees--In-service training