TY  - BOOK
AU  - Gannon-Leary,Pat
AU  - McCarthy,Michael D
ED  - Ohio Library and Information Network
TI  - Customer care: a training manual for library staff 
SN  - 9781780630311
AV  - Z711 .G366 2010
U1  - 025.5 GAN 
PY  - 2010///
CY  - Oxford, UK
PB  - Chandos Pub.
KW  - Public services (Libraries)
KW  - Libraries
KW  - Customer services
KW  - Library employees
KW  - In-service training
N2  - Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services
ER  -