BRUTON, NOEL <br/><br/>
How to manage the IT helpdesk   Aguide for user support and call center managers 

 - Second  edition 
 - London  Butterworth Heinemann  2002 
 - xxi,347 pages  Dwaring  25cm 
<br/><br/><label>ISBN: </label>0750649011 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>004.0688 BRU  / 1