TY  - BOOK
AU  - Guffey,Mary Ellen
TI  - Business communication
SN  - 9780324542905
U1  - 658.45 
KW  - Business writing
KW  - English language
KW  - Business communication
N1  - Communication foundations -- Developing team, listening, and etiquette skills -- Communicating across cultures -- Writing process phase 1: analyze, anticipate, adapt -- Writing process phase 2: research, organize, compose -- writing process phase 3: revise, proofread, evaluate -- E-mail messages and memos -- Positive letters and messages -- Persuasive and marketing messages -- Negative messages -- Business report basics -- Informal business reports -- Proposals and formal reports -- Business presentations -- The job search, resumes, and cover letters -- Interviewing and following up
ER  -