Balzer-Riley, Julia W <br/><br/>
Communication in nursing / 
Julia Balzer Riley 
 - 6th ed 
 - St. Louis, Mo. :  Mosby/Elsevier,  ℗♭2008 
 - xxiv, 375 pages :  illustrations ;  23 cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/> Responsible, assertive, caring communication in nursing --  The client-nurse relationship: a helping relationship --  Solving problems together --  Understanding each other: communication and culture --  Working together in groups --  Electronic communication --  Warmth --  Respect --  Genuineness --  Empathy --  Self-disclosure --  Specificity --  Asking questions --  Expressing opinions --  Humor --  Spirituality --  Requesting support --  Overcoming evaluation anxiety --  Feedback --  Relaxation --  Imagery --  Positive self-talk --  Confrontation --  Refusing unreasonable requests --  Communicating assertively and responsibly with distressed clients and colleagues --  Communicating assertively and responsibly with aggressive clients and colleagues --  Communicating assertively and responsibly with unpopular clients --  Managing team conflict assertively and responsibly --  Communicating at the end of life --  Continuing the commitment  Part 1: Getting started: Basic communication competence.  Part 2: Building relationships.  Part 3: Building confidence --  Part 4: Meeting challenges -- 
<br/><br/> Beyond the basic concepts of therapeutic communication, this 6th edition is a unique approach to interacting with patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry 
<br/><br/><label>ISBN: </label>9780323046763 0323046762 
<br/><br/><label>LCCN: </label>2007930626 
<br/><br/><label>Nat. Bib. No.: </label>GBA767322  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Nurse and patient<br/>Interpersonal communication<br/>Communication<br/>Misinformation<br/>Nurse-Patient Relations<br/>Communication<br/>Interpersonal Relations
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Nurses Instruction
<br/><br/><label>LC Class. No.: </label>RT86.3  / .B34 2008 
<br/><br/><label>Dewey Class. No.: </label>610.730 
<br/><br/><label>National Library of Medicine Call No.: </label>2007 L-300 WY 87  / B198c 2008