TY  - BOOK
AU  - Balzer-Riley,Julia W
TI  - Communication in nursing
SN  - 9780323046763
AV  - RT86.3 .B34 2008
U1  - 610.730 22
PY  - 2008///
CY  - St. Louis, Mo.
PB  - Mosby/Elsevier
KW  - Nurse and patient
KW  - Interpersonal communication
KW  - Communication
KW  - Misinformation
KW  - Nurse-Patient Relations
KW  - Interpersonal Relations
KW  - Nurses Instruction
N1  - Includes bibliographical references and index; Part 1: Getting started: Basic communication competence; Responsible, assertive, caring communication in nursing --; The client-nurse relationship: a helping relationship --; Solving problems together --; Understanding each other: communication and culture --; Working together in groups --; Electronic communication --; Part 2: Building relationships; Warmth --; Respect --; Genuineness --; Empathy --; Self-disclosure --; Specificity --; Asking questions --; Expressing opinions --; Humor --; Spirituality --; Part 3: Building confidence --; Requesting support --; Overcoming evaluation anxiety --; Feedback --; Relaxation --; Imagery --; Positive self-talk --; Part 4: Meeting challenges --; Confrontation --; Refusing unreasonable requests --; Communicating assertively and responsibly with distressed clients and colleagues --; Communicating assertively and responsibly with aggressive clients and colleagues --; Communicating assertively and responsibly with unpopular clients --; Managing team conflict assertively and responsibly --; Communicating at the end of life --; Continuing the commitment
N2  - Beyond the basic concepts of therapeutic communication, this 6th edition is a unique approach to interacting with patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry
ER  -