Poyner, Ann Enabling end-users : information skills training / Ann Poyner - Oxford : Chandos, 2005 - xi, 147 p. : ill. ; 24 cm Includes index ISBN: 1843341093 (cased) 1843341085 (pbk.) Subjects--Topical Terms: Information services--User educationLibraries--User satisfaction Dewey Class. No.: 22