Laughlin, Sara,  1949- <br/><br/>
The quality library :  a guide to staff-driven improvement, better efficiency, and happier customers / 
Sara Laughlin and Ray W. Wilson. 
 - xiv, 144 pages :  illustrations ;  28 cm 
<br/><br/><label>ISBN: </label>9780838909522 (alk. paper) 0838909523 (alk. paper) 
<br/><br/><label>LCCN: </label>2007030710 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration--United States.<br/>Total quality management--United States.<br/>Library planning--United States.<br/>Customer services--United States.<br/>Library Administration--methods.<br/>Total Quality Management.<br/>Library Services--organization & administration.<br/>Program Evaluation.<br/>Consumer Behavior.
<br/><br/><label>LC Class. No.: </label>Z678  / .L345 2008 
<br/><br/><label>Dewey Class. No.: </label>025.1