TY  - BOOK
AU  - Huber,John J.
TI  - Lean library management: eleven strategies for reducing costs and improving customer services 
SN  - 9781555707323 (alkaline paper)
AV  - Z678 .H84 2011
U1  - 025.1 22
PY  - 2011///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Library administration
KW  - Libraries
KW  - Cost control
KW  - Public services (Libraries)
KW  - Organizational change
KW  - Organizational effectiveness
N2  - Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change ; define and streamline your library's service delivery chains ; transform everyday operations like placing customer reserves and technical service processes ; implement performance measures that can drive continuous improvement ; apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout. by learning and applying these principles, you library will dramatically improve efficiency, service performance, and service lead times. --Publisher's description
ER  -