TY - BOOK AU - ABBOTT,Peter and Suel Lewry TI - Front office: procedures, social skills, yield and management SN - 978-1-138-13081-4 AV - 647.3743. 22 U1 - 647.3743 2th ed PY - 1999/// CY - New-York PB - Routledge KW - Front office management N1 - Includes Index ER -