How to manage the IT helpdesk : a guide for user support and call centre managers /
Noel Bruton
- 2nd ed
- xxiv, 347 pages : illustrations ; 25 cm
- Computer Weekly professional series .
Previous edition published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997
0750649011
Information technology--Management Customer services--Management