TY  - BOOK
AU  - Balzer-Riley,Julia W.
TI  - Communication in nursing: Julia Balzer Riley
SN  - 9780323083348 (pbk. : alk. paper)
AV  - RT86.3 .B34 2012
U1  - 610.730699 22
PY  - 2012///
CY  - St. Louis, Missouri
PB  - Elsevier
KW  - Nurse and patient
KW  - Interpersonal communication
KW  - Nurse-Patient Relations
KW  - Nurses' Instruction
KW  - Communication
KW  - Interpersonal Relations
N1  - Includes bibliographical references and index; Responsible, assertive, caring communication in nursing -- The client-nurse relationship : a helping relationship -- Solving problems together -- Understanding each other : communication and culture -- Working together in groups -- The changing world of electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk --Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment
ER  -