TY  - BOOK
AU  - Heil,  Gary
AU  - Thomas,  Chris
TI  - Employee management and customer services in the retail industry
SN  - 047172324
U1  - 658.8700 22
PY  - 2006///
CY  - Canada
PB  - John Wiley & Sons, inc.
KW  - Employee management
KW  - Customerservice  in the retail industry
N1  - Include index
ER  -