TY  - BOOK
AU  - FREED, Jann E .
AU  - Marie R . Klugman
TI  - Quality Principles and Practices in Higher Education: Different Questions for Different Times
T2  - Series on Higher Education
SN  - 1573560529
U1  - 378.1010 
PY  - 1997///
CY  - Canada
PB  - American Council on Education and Oryx Press
KW  - Total quality management
KW  - Education, Higher--Administration
N1  - Includes references list and index
ER  -