HYBELS ,Saundra <br/><br/>
Communicating effectively  

 - 6th ed 
 - Boston  McGraw -Hill  2001 
 - xxi,648p.  :  ill.  ; 
<br/><br/> include  index 
<br/><br/><label>ISBN: </label>0072315679 
<br/><br/><label>Dewey Class. No.: </label>302.242