TY - BOOK AU - SARAH COOK AU - SARAH COOK TI - LEADING THE CUSTOMER EXPERIENCE: LEADING THE CUSTOMER EXPERIENCE: INSPIRATIONL SERVICE LEADERSHIP/SARAH COOK SN - 978-1-4724-4769-2 AV - 658.812 U1 - 658.812 PY - 2015/// CY - USA PB - GOWER LIMITED KW - LEADERSHIP N1 - BIBLIOGRAPHY, REFERENCE AND INDEX ER -