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Managing front office operations /

By Kasavana, Michael L.,. Lansing, Mich. : Educational Institute, American Hotel & Lodging Association, 2005 . xvi, 645 p. : , Includes index 23 cm. 0866122656 | 9780866122658

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Front office procedures /

By Kasavana, Michael L.,. East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, 1995 . xviii, 489 p. : , Includes index 26 cm.. 0866120858

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