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1. Leading the customer experience : inspirational service leadership.

by COOK, Sarah.

Material type: Text Text Publisher: England: Gower publishing limited, 2015Availability: Items available for loan: SCHOOL OF KISWAHILI AND FOREIGN LANGUAGES [Call number: 658.812] (1).

2. Leading the customer experience : inspirational service leadership / Sarah Cook.

by Cook, Sarah, 1955-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Farnham, Surrey, England ; Burlington, VT : Gower, [2015]Availability: Items available for loan: SCHOOL OF KISWAHILI AND FOREIGN LANGUAGES [Call number: 658.812 COO] (2), TUNGUU LENDING LIBRARY [Call number: 658.812] (2).

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