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Delivering Satisfaction and Service Quality A customer- based approach to Libraries

by Hernon Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: TUNGUU LENDING LIBRARY [Call number: 025.52] (6).

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Delivering Satisfaction and Service Quality A Customer-based Approach for Libraries

by HERNON, Peter and John R. Whitman.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Indiana Publishing house 2013Availability: Items available for loan: TUNGUU REFERENCE LIBRARY [Call number: 025.52 HER] (1).

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