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1.
The customer - Focused

by MATTHEWS Joseph R.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: ABC-CLIO 2009Availability: Items available for loan: TUNGUU LENDING LIBRARY [Call number: 027.473] (3).

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2.
The Customer-focused Library Re-Inventing the Public Library from the Outside In

by MATTHEWS, Joseph R.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: United States of America Santa Barbara 2009Availability: Items available for loan: TUNGUU REFERENCE LIBRARY [Call number: 027.473 MAT] (2).

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