Front office management for the veterinary team / Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico.
By: Prendergast, Heather [author.].
Material type: TextPublisher: St. Louis, MO : Elsevier, [2015]Edition: Second edition.Description: vii, 483 pages : color illustrations ; 28 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780323261852 (pbk. : alk. paper); 032326185X (pbk. : alk. paper).Subject(s): Veterinary services -- Administration | Animal health technicians | Office management | Veterinary Medicine -- organization & administration -- United States | Animal Technicians -- United States | Office Management -- organization & administration -- United States | Practice Management, Medical -- organization & administration -- United States | Veterinarians -- United StatesDDC classification: 636.089Item type | Current location | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Books |
SCHOOL OF HEALTH AND MEDICAL SCIENCES LIBRARY
School of Health and Medical sciences Library Mbweni |
non fiction | 636.089 (Browse shelf) | Available | M000003849 |
Includes bibliographical references and index.
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
There are no comments for this item.