000			00415nam a22001337a 4500
999			_c11409 _d11409
082			_a658.812COO
100			_aCOOK, Sarah/
245			_aLeading the customer experience : inspirational service leadership.
260			_aEngland: _bGower publishing limited, _c2015.
300			_axii,174 p.: _bill.; 25 cm.
500			_aIncludes bibliographical reference and index.
650			_acustomer services.
942			_cBK