| 000 | 00864cam a2200265 i 4500 | ||
|---|---|---|---|
| 999 |
_c11423 _d11423 |
||
| 001 | 18491224 | ||
| 008 | 150212s2015 vtu b 001 0 eng | ||
| 010 | _a 2015005298 | ||
| 020 | _a9781472447692 (hardback : alk. paper) | ||
| 020 | _z9781472447708 (ebook) | ||
| 020 | _z9781472447715 (epub) | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
||
| 050 | 0 | 0 |
_a658.812 _b.C66355 2015 |
| 082 | 0 | 0 |
_a658.812 _223 |
| 100 | 1 |
_aCook, Sarah, _d1955- |
|
| 245 | 1 | 0 |
_aLeading the customer experience : _binspirational service leadership / _cSarah Cook. |
| 264 | 1 |
_aFarnham, Surrey, England ; _aBurlington, VT : _bGower, _c[2015]. |
|
| 300 |
_axii, 174 pages ; _c25 cm |
||
| 336 |
_atext _2rdacontent |
||
| 500 | _aIncludes bibliographical reference and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aLeadership. | |
| 650 | 0 | _aCustomer relations. | |
| 942 |
_2ddc _cBK |
||