000			00459nam a22001697a 4500
999			_c12634 _d12634
008			200619b ||||| |||| 00| 0 eng d
020			_a0340725419
040			_cSUZA
082			_222 _a419
100			_aHAYES, Denis
245			_aEffective Verbal Communication _c Denis Hayes
260			_aLondon _bHodder & Stoughton _c1998
300			_axvii, 156p. _bill. _c19.8 cm.
500			_aIncludes references and index.
650			_2Literacy
942			_2ddc _cBK