000			01173cam a2200313 a 4500
999			_c16542 _d16542
001			14940684
008			070725s2008 ilua b 001 0 eng
010			_a 2007030710
020			_a9780838909522 (alk. paper)
020			_a0838909523 (alk. paper)
040			_aDLC _cDLC _dYDXCP _dBTCTA _dBAKER _dC#P _dBWX _dCOU _dYBM _dDLC
050	0	0	_aZ678 _b.L345 2008
082	0	0	_a025.1 _222 _b2
100	1		_aLaughlin, Sara, _d1949-
245	1	4	_aThe quality library : _ba guide to staff-driven improvement, better efficiency, and happier customers / _cSara Laughlin and Ray W. Wilson.
260			_aChicago : _bAmerican Library Association, _c2008.
300			_axiv, 144 p. : _bill. ; _c28 cm.
650		0	_aLibrary administration _zUnited States.
650		0	_aTotal quality management _zUnited States.
650		0	_aLibrary planning _zUnited States.
650		0	_aCustomer services _zUnited States.
650	1	2	_aLibrary Administration _xmethods.
650	1	2	_aTotal Quality Management.
650	2	2	_aLibrary Services _xorganization & administration.
650	2	2	_aProgram Evaluation.
650	2	2	_aConsumer Satisfaction.
700	1		_aWilson, Ray W.
942			_2ddc _cBK