| 000 | 00805cam a2200241 i 4500 | ||
|---|---|---|---|
| 999 |
_c16557 _d16557 |
||
| 001 | 17553085 | ||
| 008 | 121207s2013 mdua b 001 0 eng | ||
| 010 | _a 2012044861 | ||
| 020 | _a9780810887480 (pbk.) | ||
| 020 | _z9780810887497 (ebook) | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
||
| 050 | 0 | 0 |
_aZ711 _b.C88 2013 |
| 082 | 0 | 0 |
_a025.50973 HAM _223 |
| 245 | 0 | 0 |
_aCustomer service in libraries : _bbest practices / _cedited by Charles Harmon, Michael Messina. |
| 264 | 1 |
_aLanham : _bThe Scarecrow Press, Inc., _c2013. |
|
| 300 |
_ax, 108 pages : _billustrations ; _c23 cm |
||
| 336 |
_atext _2rdacontent |
||
| 650 | 0 |
_aPublic services (Libraries) _zUnited States. |
|
| 650 | 0 |
_aCustomer services _zUnited States. |
|
| 700 | 1 |
_aHarmon, Charles, _d1960- |
|
| 700 | 1 | _aMessina, Michael. | |
| 942 |
_2ddc _cBK |
||