| 000 | 00895cam a2200265 a 4500 | ||
|---|---|---|---|
| 999 |
_c16571 _d16571 |
||
| 001 | 13039955 | ||
| 008 | 020628s2002 enk b 001 0 eng | ||
| 010 | _a 2003386664 | ||
| 020 | _a1856044491 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aZ711 _b.B927 2002 |
| 082 | 0 | 0 |
_a025.5 _222 |
| 245 | 0 | 0 |
_aBuilding a successful customer-service culture : _ba guide for library and information managers / _cedited by Maxine Melling and Joyce Little. |
| 260 |
_aLondon : _bFacet, _c2002. |
||
| 300 |
_axii, 212 p. ; _c25 cm. |
||
| 650 | 0 |
_aPublic services (Libraries) _zGreat Britain. |
|
| 650 | 0 |
_aLibrary personnel management _zGreat Britain. |
|
| 650 | 0 |
_aCustomer relations _zGreat Britain. |
|
| 650 | 0 | _aPublic services (Libraries) | |
| 650 | 0 | _aLibrary personnel management. | |
| 650 | 0 | _aCustomer relations. | |
| 700 | 1 | _aMelling, Maxine. | |
| 700 | 1 | _aLittle, Joyce. | |
| 942 |
_2ddc _cBK |
||