000			01857cam a2200313Ia 4500
999			_c16577 _d16577
001			853521191
008			130723s2010 enka ob 001 0 eng d
020			_a9781780630311 _q(electronic bk.)
020			_a178063031X _q(electronic bk.)
020			_z1843345706 _q(pbk.)
020			_z9781843345701 _q(pbk.)
037			_aCL0500000432 _bSafari Books Online
037			_a36C9525F-DC13-4CC4-966D-D34B01F20277 _bOverDrive, Inc. _nhttp://www.overdrive.com
040			_aLGG _beng _epn _cLGG _dIDEBK _dYDXCP _dOPELS _dN$T _dUMI _dDEBBG _dDEBSZ _dTEFOD _dOCLCF _dTEFOD _dOCLCQ _dEBLCP _dTEFOD _dCOO _dOCLCQ _dOCLCA _dOCLCQ _dMERUC _dCEF _dOCLCQ _dWYU _dUAB _dAUD _dUKAHL _dVT2 _dOCLCQ _dS2H _dOCLCO
050		4	_aZ711 _b.G366 2010
082	0	4	_a025.5 GAN _bG198c 2010
100	1		_aGannon-Leary, Pat
245	1	0	_aCustomer care : _ba training manual for library staff / _cPat Gannon-Leary and Michael D. McCarthy
260			_aOxford, UK : _bChandos Pub., _c2010
300			_a1 online resource (xix, 242 pages) : _billustrations
336			_atext _btxt _2rdacontent
520			_aCustomer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services
650		0	_aPublic services (Libraries)
650		0	_aLibraries _xCustomer services
650		0	_aLibrary employees _xIn-service training
700	1		_aMcCarthy, Michael D
710	2		_aOhio Library and Information Network
942			_2ddc _cBK