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001 | 44915124 | ||
008 | 020429s2002 enka b 001 0 eng | ||
020 | _a0750649011 | ||
040 |
_aUKM _erda _cSUZA _beng |
||
082 | 0 | 4 |
_a004.0688 _221 |
100 | 1 |
_aBruton, Noel, _d1955- |
|
245 | 1 | 0 |
_aHow to manage the IT helpdesk : _ba guide for user support and call centre managers / _cNoel Bruton |
250 | _a2nd ed | ||
264 | 1 |
_aOxford ; _aBoston : _bButterworth-Heinemann, _c2002 |
|
300 |
_axxiv, 347 pages : _billustrations ; _c25 cm |
||
336 |
_atext _btxt _2rdacontent |
||
440 | 0 | _aComputer Weekly professional series | |
500 | _aPrevious edition published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997 | ||
650 | 0 |
_aInformation technology _xManagement |
|
650 | 0 |
_aCustomer services _xManagement |
|
700 | 1 |
_aBruton, Noel, _d1955-. _tEffective user support |
|
942 |
_2ddc _cBK |