000 03142cam a2200469 a 4500
999 _c18415
_d18415
001 154760429
003 OCoLC
005 20240227120137.0
007 ta
008 070816s2008 moua b 001 0 eng
010 _a2007930626
015 _aGBA767322
_2bnb
020 _a9780323046763
_q(paperback)
020 _a0323046762
_q(paperback)
035 _a(OCoLC)154760429
_z(OCoLC)662660563
_z(OCoLC)688480197
_z(OCoLC)1201947541
040 _aNLM
_beng
_cNLM
_dUKM
_dBTCTA
_dBAKER
_dYDXCP
_dCOU
_dOXF
_dTEF
_dDLC
_dIG#
_dVP@
_dVRC
_dVLB
_dRUQBL
_dHNW
_dEEK
_dOCLCF
_dP4I
_dOCLCQ
_dS3O
_dOCLCQ
_dNGRPY
_dOCLCO
_dTHHCU
_dCSB
_dVGM
_dTHHCU
_dOCLCQ
_dCSJ
_dCN8BJ
_dOCLCQ
_dOCLCA
_dUKWOH
_dOCLCQ
_dCNO
_dUKMGB
_dOCLCQ
_dOCLCO
_dNLM
_dOCLCO
_dOCLCA
_dOCLCQ
_dOCLCO
_dOCL
_dOCLCQ
_dOCLCO
042 _apcc
050 0 0 _aRT86.3
_b.B34 2008
060 0 0 _a2007 L-300
060 1 0 _aWY 87
_bB198c 2008
082 0 0 _a610.730
_222
100 1 _aBalzer-Riley, Julia W
245 1 0 _aCommunication in nursing /
_cJulia Balzer Riley
250 _a6th ed
260 _aSt. Louis, Mo. :
_bMosby/Elsevier,
_c℗♭2008
300 _axxiv, 375 pages :
_billustrations ;
_c23 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references and index
505 0 0 _gPart 1: Getting started: Basic communication competence.
_tResponsible, assertive, caring communication in nursing --
_tThe client-nurse relationship: a helping relationship --
_tSolving problems together --
_tUnderstanding each other: communication and culture --
_tWorking together in groups --
_tElectronic communication --
_gPart 2: Building relationships.
_tWarmth --
_tRespect --
_tGenuineness --
_tEmpathy --
_tSelf-disclosure --
_tSpecificity --
_tAsking questions --
_tExpressing opinions --
_tHumor --
_tSpirituality --
_gPart 3: Building confidence --
_tRequesting support --
_tOvercoming evaluation anxiety --
_tFeedback --
_tRelaxation --
_tImagery --
_tPositive self-talk --
_gPart 4: Meeting challenges --
_tConfrontation --
_tRefusing unreasonable requests --
_tCommunicating assertively and responsibly with distressed clients and colleagues --
_tCommunicating assertively and responsibly with aggressive clients and colleagues --
_tCommunicating assertively and responsibly with unpopular clients --
_tManaging team conflict assertively and responsibly --
_tCommunicating at the end of life --
_tContinuing the commitment
520 _aBeyond the basic concepts of therapeutic communication, this 6th edition is a unique approach to interacting with patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry
650 0 _aNurse and patient
650 0 _aInterpersonal communication
650 0 _aCommunication
650 0 _aMisinformation
650 1 2 _aNurse-Patient Relations
650 2 2 _aCommunication
650 2 2 _aInterpersonal Relations
655 2 _aNurses Instruction
942 _2ddc
_cBK