| 000 | 00445nam a22001577a 4500 | ||
|---|---|---|---|
| 999 |
_c19306 _d19306 |
||
| 008 | 240523b ||||| |||| 00| 0 eng d | ||
| 020 | _a13:9780814416419 | ||
| 040 |
_aDonation _csuza |
||
| 082 |
_22nd ed. _a65831245 EVE _b1 |
||
| 100 | _aEVENSON,Renee | ||
| 245 | _aTraining | ||
| 260 |
_aNew York _bAmerican Management Association _c2011 |
||
| 300 |
_avii,230pp _bIllustrations _c23cm |
||
| 650 | _2Customer services | ||
| 942 |
_2ddc _cBK _e22 ed. |
||