000			02027cam a22002774i 4500
999			_c2486 _d2486
001			16576570
008			101212s2011 nyua b 001 0 eng
010			_a 2010050755
020			_a9781555707323 (alkaline paper)
020			_a1555707327 (alkaline paper)
040			_aDLC _erda _cDLC _dYDX _dJQQ _dYDXCP _dWV1 _dCDX _dBWX _dMNW _dDLC
050	0	0	_aZ678 _b.H84 2011
082	0	0	_a025.1 _222
100	1		_aHuber, John J., _d1958-
245	1	0	_aLean library management : _beleven strategies for reducing costs and improving customer services / _cJohn J. Huber.
260			_aNew York : _bNeal-Schuman Publishers, _cc2011.
300			_axxii, 197 pages : _billustrations ; _c23 cm.
336			_atext _2rdacontent
520			_aLibraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change ; define and streamline your library's service delivery chains ; transform everyday operations like placing customer reserves and technical service processes ; implement performance measures that can drive continuous improvement ; apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout. by learning and applying these principles, you library will dramatically improve efficiency, service performance, and service lead times. --Publisher's description.
650		0	_aLibrary administration.
650		0	_aLibraries _xCost control.
650		0	_aPublic services (Libraries)
650		0	_aOrganizational change.
650		0	_aOrganizational effectiveness.
942			_2ddc _cBK