| 000 | 00935nam a2200277Ia 4500 | ||
|---|---|---|---|
| 999 |
_c260 _d260 |
||
| 001 | 145828128 | ||
| 008 | 070628t20072007enka b 001 0 eng d | ||
| 020 | _a9780113310494 | ||
| 020 | _a0113310498 | ||
| 040 |
_aSISPL _cSISPL _dBTCTA _dKSU _dUtOrBLW |
||
| 050 | _a004.068 | ||
| 082 | _a004.068 | ||
| 100 | _aTSO | ||
| 245 | 0 | 0 |
_aContinual service / _cTSO |
| 250 | _a[Version 3] | ||
| 264 | 1 |
_aLondon : _bTSO, _c[2007] |
|
| 264 | 4 | _c℗♭2007 | |
| 300 |
_axi, 221 pages : _billustrations ; _c28 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 500 | _aAt head of title: ITIL | ||
| 500 | _aPublished for the Office of Government Commerce under license from the Controller of Her Majesty's Stationery Office | ||
| 650 | 0 |
_aComputer industry _xCustomer services _xManagement |
|
| 650 | 0 |
_aElectronic office machine industry _xCustomer services _xManagement |
|
| 710 | 1 |
_aGreat Britain. _bOffice of Government Commerce |
|
| 942 |
_2ddc _cBK |
||