| 000 | 00394nam a22001697a 4500 | ||
|---|---|---|---|
| 999 |
_c2783 _d2783 |
||
| 008 | 200313b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781591588757 | ||
| 040 | _cddc | ||
| 050 | _a027.473 | ||
| 082 | _a027.473 | ||
| 100 | _aMATTHEWS Joseph R | ||
| 245 | _aThe customer - Focused | ||
| 260 |
_bABC-CLIO _c2009 |
||
| 300 |
_a ix, 95p _c25 cm |
||
| 500 | _ainclude index | ||
| 942 |
_2ddc _cBK |
||