000			00394nam a22001457a 4500
999			_c2788 _d2788
008			200313b ||||| |||| 00| 0 eng d
020			_a9788184082425
040			_cddc
082			_a025.52
100			_aHernon Peter
245			_aDelivering Satisfaction and Service Quality _bA customer- based approach to Libraries
300			_axiv, 181
500			_ainclude bibliograhy
942			_2ddc _cBK