| 000 | 00944pam a2200241 i 4500 | ||
|---|---|---|---|
| 999 |
_c349 _d349 |
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| 001 | 44915124 | ||
| 008 | 020429s2002 enka b 001 0 eng | ||
| 020 | _a0750649011 | ||
| 040 |
_aUKM _erda _cUKM _beng |
||
| 082 | 0 | 4 |
_a004.0688 _221 |
| 100 | 1 |
_aBruton, Noel, _d1955- |
|
| 245 | 1 | 0 |
_aHow to manage the IT helpdesk : _ba guide for user support and call centre managers / _cNoel Bruton |
| 250 | _a2nd ed | ||
| 264 | 1 |
_aOxford ; _aBoston : _bButterworth-Heinemann, _c2002 |
|
| 300 |
_axxiv, 347 pages : _billustrations ; _c25 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 440 | 0 | _aComputer Weekly professional series | |
| 500 | _aPrevious edition published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997 | ||
| 650 | 0 |
_aInformation technology _xManagement |
|
| 650 | 0 |
_aCustomer services _xManagement |
|
| 700 | 1 |
_aBruton, Noel, _d1955-. _tEffective user support |
|
| 942 |
_2ddc _cBK |
||