| 000 | 00665nam a22002298a 4500 | ||
|---|---|---|---|
| 999 |
_c592 _d592 |
||
| 001 | 52146014 | ||
| 008 | 030417s2003 mau 000 0 eng | ||
| 020 | _a0619159464 | ||
| 020 | _a9780619159467 | ||
| 040 |
_aUKM _cUKM _dOCoLC _dUtOrBLW |
||
| 082 |
_2005.1 _a22 |
||
| 100 | 1 | _aKnapp, Donna. | |
| 245 | 1 | 2 |
_aA guide to help desk concepts / _cDonna Knapp. |
| 250 | _aSecond edition. | ||
| 264 | 1 |
_aCambridge, Mass. : _aLondon : _bCourse Technology, _c2003. |
|
| 300 |
_a351 pages ; _c24 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 500 | _aPrevious ed.: 1999. | ||
| 650 | 0 | _aComputer technical support. | |
| 650 | 0 | _aComputer service industry. | |
| 942 |
_2ddc _cBK |
||